We do not make returns for products that are washed, worn or without the label, therefore we will check the condition of the product upon return, reserving the right not to refund or exchange goods if we deem it appropriate.

All shipping costs for returns are the responsibility of the customer.

Returns must be made no later than 15 days after receiving the package. We are not responsible for any delays caused by the customer or third parties, therefore once the 15 day threshold has been exceeded, returns will no longer be possible.

How to make a return?

Follow the instructions attached to the copy of the order.

If you have not received any order copy in your package, just contact us at our email info@ellestyleshop.com, or on our social channels (Instagram and Facebook), or on our telephone 081 0605 482, or even on Whatsapp at 344 444 3683.

NB. THE CUSTOMER SERVICE VIA E-MAIL AND SOCIAL CHANNELS IS ACTIVE 7 DAYS A WEEK FROM 10:00 AM TO 11:00 PM.

THE TELEPHONE CUSTOMER SERVICE (LANDLINE AND WHATSAPP) RESPECTS THE FOLLOWING TIMES: FROM MONDAY TO SATURDAY, 10:00 AM \ 2:00 PM - 4:00 PM \ 8:00 PM.

To measure correctly, wear only your underwear. Stand in front of a full mirror and place the tape measure around the affected part, loosely.

NB. THE MEASUREMENTS BELOW ARE EQUIVALENT TO GARMENTS THAT HAVE A REGULAR FIT. FOR ITEMS WHICH HAVE THE WORDS "SLIM FIT", "SKINNY" IN THE DESCRIPTION, IT IS HIGHLY RECOMMENDED TO ALWAYS PURCHASE ONE SIZE LARGER.

FOR THE ITEMS WHICH HAVE THE WORDS "OVER SIZE", "COMFORT FIT" IN THE DESCRIPTION, IT IS POSSIBLE TO ALSO PURCHASE ONE SIZE LESS.

Size chart regarding the upper parts (Jackets, T-Shirts, Sweaters...)

Size chart regarding the lower parts (Jeans, Bermudas, Swimsuits...)

NB. THE MEASUREMENTS SHOWN ARE STANDARD SIZES BASED ON INTERNATIONAL PARAMETERS.

TASTE AND FIT ARE ALWAYS AT THE CUSTOMER'S DISCRETION.

Shipments are made via specialized couriers. All products are sanitized before packaging, to guarantee maximum hygiene and health safety.

If you require an invoice, please communicate the relevant data to info@ellestyleshop.com.

SHIPPING WAYS AND TIMES

For local deliveries (EXPRESS SHIPPING) , orders received before 12pm will be delivered to you by 9pm on the same day (service valid from Monday to Saturday, only for Naples and surrounding areas)

For national deliveries, orders will be shipped the next working day from the time of ordering, and will be delivered to you within 24/48 working hours (service valid from Monday to Friday)

During sales periods and Christmas holidays , shipping times may be longer.

DELIVERY OF THE ORDER

Upon arrival of the goods, customers are asked to carefully inspect the package. The packages are packed and sealed.

If for any reason the package appears to have been tampered with or if the adhesive tape is not intact, customers are asked to sign the receipt with reservation. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courier and contact us.

If the package is damaged, or if part of the goods is missing inside, the packaging must be kept for further checks.

Any complaint regarding damage or missing items must reach us no later than 7 days from the delivery date, otherwise it cannot be accepted.

All assistance communications must be sent to the e-mail address: info@ellestyleshop.com, otherwise they cannot be managed.

ATTENTION !

In Italy the following days are holidays and therefore we will not ship:

• January 1st
• January 6
• Easter and Easter Monday
• 25 April
• May 1
• June 2nd
• August 15th
• November 1st
• 8 December (only the Express service for Naples and surrounding areas is active)
• 25th December
• December 26th